Desktop Support Analyst

Chicago, IL

About Akuna:

Akuna Capital is a young and booming trading firm with a strong focus on collaboration, cutting-edge technology, data driven solutions and automation. We specialize in providing liquidity as an options market-maker – meaning we are committed to providing competitive quotes that we are willing to both buy and sell. To do this successfully we design and implement our own low latency technologies, trading strategies and mathematical models.

Our Founding Partners, Andrew Killion and Mitchell Skinner, first conceptualized Akuna in their hometown of Sydney. They opened the firm’s first office in 2011 in the heart of the derivatives industry and the options capital of the world – Chicago. Today, Akuna is proud to operate from additional offices in Sydney, Shanghai, and Boston.

What you’ll do as a Desktop Support Analyst at Akuna:

We are seeking a Desktop Support Analyst to join our dynamic team at Akuna Capital. This person will primarily be responsible for providing day-to-day technical support to our users and managing our desktop infrastructure. The ideal candidate will be self-motivated, proactive, and able to take ownership of projects and problems with minimal supervision.  In this role, you will:

  • Be responsible for system analysis, monitoring, and workstation support
  • Assist users of all technical skill levels in logging and resolving IT-related issues
  • Administer incident resolution for conference rooms, printers, copiers, scanners and other office equipment
  • Manage the employee entry and exit process, setting up equipment and accounts
  • Investigate new products and techniques to improve efficiency and performance in our environment
  • Manage the procurement process, placing quotes and managing equipment, ensuring it is ticketed and logged properly
  • Assist in Windows Directory Services and Azure Exchange system administration
  • Proactively identify and execute improvements to our existing processes and procedures

Qualities that make great candidates:

  • 3+ years of desktop support experience with Windows and Linux operating systems
  • Bachelor’s or Associate’s degree in Information Systems or similar field preferred, but not required
  • Familiarity with Bash scripting and/or PowerShell scripting
  • Familiarity with provisioning systems such as WDS, SCCM, Ansible
  • Working knowledge of Virtual technologies such as VMware
  • Demonstrated ability to diagnose and troubleshoot issues
  • Ability to learn and apply new concepts quickly
  • Team player with the ability to build relationships with multiple teams
  • Excellent oral and written communication skills
  • Ability to make sound decisions in a fast-paced, high-pressure environment
  • Ability to lift up to 50 pounds
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